Field | Value |
---|---|
Queue | {{ session['selected_queues'] }} |
Start Date | {{ session['start_date'] }} |
End Date | {{ session['end_date'] }} |
Agent Name | {{ session['selected_members'] }} |
Occurrence | Amount |
---|---|
Received Calls | {{ session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0) }} |
Answered Calls | {{ session.get('awnsered', None) }} |
Unanswered Calls | {{ session.get('unawnsered', None) }} |
Abandoned Calls | {{ session.get('abandoned_count', None) }} |
Transferred Calls | {{ session.get('transfered', None)}} |
Transferred Calls | {{ session.get('transfered', None)}} |
Unanswered Rate | {{ "%.2f" % ((session.get('unawnsered', 0) / (session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0))) * 100) }}% |
Awnsered Rate | {{ "%.2f" % ((session.get('awnsered', 0) / (session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0))) * 100) }}% |
Unanswered Rate | 0 |
Awnsered Rate | 0 |
Agent | Received | Answered | Unanswered | Avg Wait | Avg Talk | Max Callers | % Answ | % Unansw | Total Talk Time |
---|---|---|---|---|---|---|---|---|---|
{{ agent_data['agent_id'] }} | {{ agent_data['received'] }} | {{ agent_data['answered'] }} | {{ agent_data['unanswered'] }} | {{ agent_data['avg_wait'] }} | {{ agent_data['avg_talk'] }} | {{ agent_data['max_callers'] }} | {{ agent_data['pct_answered'] }}% | {{ agent_data['pct_unanswered'] }}% | {{ agent_data['ans_talk_time'] }} |