{% from 'macros.html' import csrf_hidden_token %}
{{ csrf_hidden_token() }}

Agent Summary

Chosen Data

Field Value
Queue {{ session['selected_queues'] }}
Start Date {{ session['start_date'] }}
End Date {{ session['end_date'] }}
Agent Name {{ session['selected_members'] }}

calls summary

{% set denominator = session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0) %} {% if denominator != 0 %} {% else %} {% endif %}
Occurrence Amount
Received Calls {{ session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0) }}
Answered Calls {{ session.get('awnsered', None) }}
Unanswered Calls {{ session.get('unawnsered', None) }}
Abandoned Calls {{ session.get('abandoned_count', None) }}
Transferred Calls {{ session.get('transfered', None)}}
Transferred Calls {{ session.get('transfered', None)}}
Unanswered Rate {{ "%.2f" % ((session.get('unawnsered', 0) / (session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0))) * 100) }}%
Abandoned Rate {{ "%.2f" % ((session.get('unawnsered', 0) / (session.get('awnsered', 0) + session.get('unawnsered', 0) + session.get('abandoned_count', 0) + session.get('transfered', 0))) * 100) }}%
Unanswered Rate 0
Abandoned Rate 0

Comparison Between Calls

All Calls

{% for row in rows3 %} {% endfor %}
# Agent Name Date Time Time on Call Wait Time
{{ loop.index }} {{ row[1] }} {{ row[2] }} {{ row[3] }} {{ row[4] }} {{ row[5] }}

Wait Time

{% include "navbar.html" %}

Distribution by Queue

{% for agent_data in result_table %} {% endfor %}
queue Received Answered Unanswered Avg Wait Avg Talk Max Callers % Answ % Unansw Total Talk Time
{{ agent_data['agent_id'] }} {{ agent_data['received'] }} {{ agent_data['answered'] }} {{ agent_data['unanswered'] }} {{ agent_data['avg_wait'] }} {{ agent_data['avg_talk'] }} {{ agent_data['max_callers'] }} {{ agent_data['pct_answered'] }}% {{ agent_data['pct_unanswered'] }}% {{ agent_data['ans_talk_time'] }}

Hello, world!

This is a template for a simple marketing or informational website. It includes a large callout called the hero unit and three supporting pieces of content. Use it as a starting point to create something more unique.

Learn more

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